Shiro Refund & Exchange Policy (Retail Items Only)
At Shiro, we are committed to providing high-quality products.
Under Australian Consumer Law (ACL), customers are entitled to a refund, exchange, or repair if a product is faulty, unsafe, or does not match its description.
This policy applies to retail merchandise only (e.g., matcha powder, tea leaves, utensils, goods, etc.).
Please note:
Gelato, drinks, and other food items are not eligible for a refund or exchange unless required by law.
We do not offer refunds or exchanges for change of mind, incorrect size, or personal preferences.
Please check your items carefully before purchase.
If you believe your item is faulty, please contact us within 1 week of purchase.
A proof of purchase (e.g., receipt) is required for all refund or exchange requests.
Unfortunately, without proof of purchase, we are unable to process your request.
Thank you for your understanding and continued support!
Shiro Gelato & Snack
Privacy Policy
At Shiro Gelato & Snack, we respect your privacy and are committed to protecting your personal information.
1. Information We Collect
We may collect the following personal information
Name
Email address
Phone number
Delivery address
Purchase details
Inquiry details
2. Purpose of Use
We use collected information for:
Processing orders and deliveries
Responding to inquiries
Providing customer support
Marketing communications (with prior consent)
3. Information Management
We take appropriate security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal information.
4. Disclosure to Third Parties
We do not disclose personal information to third parties without your consent, except as required by law.
5. Cookies
Our website may use cookies to enhance user experience. You may disable cookies through your browser settings.
6. Policy Updates
This policy may be updated without prior notice. Please check this page periodically for changes.